The interest in cloud computing and big data among ERP users is negligible. ERP systems with a narrow industry or regional focus seem to provide high levels of user satisfaction. Established systems like SAP, on the other hand, are in solid midfield. But there are construction sites not only in large installations.
The Trovarit AG has interviewed 2,700 CEOs, CIOs and project managers about their satisfaction with the activities within their ERP system along with the FIR at the RWTH Aachen. It turns out, according to the study ” ERP in practice “, that the total of 50 solutions evaluated in more than 30 categories usually lead to a good result. All ERP systems taken together reach the grade 2.
According to the study, solutions that address a narrow range of users are particularly high in user satisfaction. These are above all solutions with a strong industry focus or solutions that are aimed at smaller users.
The authors of Trovarit see this for several reasons: Smaller providers offer less complex solutions with clear objectives. Therefore, introduction and administration are much less expensive. In addition, these installations are usually up to date and the vendors of course keep close relationships with their customers. The manageable user base seems to allow more intensive care.
Examples include the authors such as Work … for all, which specializes in professional services, MyFactory, ORLANDO or financial solution FIBUnet. It is also advantageous in this area that system development and system integration often come from one source.
SAP ERP leads the field in global players, even though two Infor solutions have narrowed the gap compared to previous years. On the other hand, Trovarit appears to be seeing softening in the software area of Microsoft Dynamics AX. Here, for example, a change in product strategy, communication, bottlenecks in maintenance or a significant product development can reduce satisfaction.
“Overall, the study shows that the size and complexity of an ERP installation significantly reduces user satisfaction. Important indicators here are the number of ERP users, the range of functions implemented, the number of sites connected to the ERP solution, and the degree of internationalization of the installation, “according to the study.
Not only the level of requirements increases, but of course also the effort for introduction, maintenance and user support. Larger installations are also less frequently updated, which also affects the satisfaction of users.
Criticism is often the price-performance ratio. But the point of mobile accessibility actually disappears. The current result marks a historic low point. The vaunted by the manufacturers mobile working with the ERP, which will allow access from mobile devices, causing significant dissatisfaction. Apparently, those responsible are spoiled by the solutions they use privately. And in many cases, the apps that the ERP vendors provide may not live up to expectations. An ERP solution, for example, to be presented on a smartphone or tablet has to have a completely different presentation.
Other construction sites see the market researchers in the field “forms and evaluations”, “internationality” and “data maintenance effort” are also areas in which the manufacturers have to improve. Budget loyalty, staffing, training, support, and consulting to optimize a system also tend not to meet user expectations more often.
Improving usability, mobile ERP deployment, and role & contextual user management are the most important trends from their point of view. The frequent mention of internationalization, Enterprise Application Integration (EAI) and interface management also showed the trend towards greater consistency. “The goal is to manage the resource information in the future much more comprehensive and targeted,” it says to the results.
Also of interest is the low interest of users in topics such as cloud computing. Only just under 6 percent of all users see this as “very relevant”. Things are a little better, such as Big Data with 7.5 percent and BYOD with 5.9 percent. Social media only reaches a value of 5.2 percent and bottom bracket is Industry 4.0 together with Cyber Physical Systems with only 4.1 percent. In addition, 40 percent of users can not do anything with this term. This is also shown by other studies .